S MOHANRAJ

WORKING EXPERIENCE

• With 3.5 years of hands-on IT industry experience as application support, and I possess of expertise in Development & Administration within ServiceNow
• Performed root cause analysis to provide resolutions for production issues.
• Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
• Providing required support and service to internal or external customers.
• Experience in Managing and resolving IT incidents.
• Handson experience in working with IT Service Management (ITSM) platform used for ticketing and managing IT services.

RESPONSIBIITIES

• Participate in code reviews to ensure best practices are followed
• Test and deploy code to production environments
• Ensure that web applications are responsive and work well on different devices
• Developed and implemented reports, workflows, and data imports for ServiceNow modules (Incident, Problem, Service Request, and Change).
• Performed Testing the applications and identifying the defects across multiple sprints.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborated and works on solution implementation.