Bhuvaneswar Alias Vignesh S
Puducherry
Summary
Senior Systems engineer with [3] years of experience in infrastructure development for Service now platforms. Practiced at transitioning customers from on-premise solutions to cloud-based deployments. Well trained in Handling multiple application for Technical Support in Networking.
Overview
6
6
years of professional experience
Work History
Senior Systems Engineer
Cognizant Technologies Solutions
06.2021 - 06.2024
- Worked as L2 Primary support in Service now & Monitoring Applications.
- Coordinated with project managers to engage with incident tickets and support system for users across worldwide.
- Responsible for customer Incident ticket, which include prioritizing Tickets based on severity and performing end to end coordination with customer and update in ticket without Missing Service Level Agreement (SLA).
- Experienced in using Multiple Applications for Monitoring Jobs and finding the Logs and Resolving the Failures.
NAPS TRAINEE
Datamatics Global Services
10.2018 - 11.2019
- Worked as Quality check in Banking Process Management
- Guided Junior team members to learn all related jobs and tasks.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
B.E - Civil Engineering
DMI College of Engineering
Chennai05.2018
Skills
- Root Cause Analysis
- Service Now
- Process Documentation
- Incident Management
- Linux and Unix Administration
- ITIL framework knowledge
- Informatica, SQL2018, Datastudio & CA work load
- Mainframes
Languages
English
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Senior Systems Engineer
Cognizant Technologies Solutions
06.2021 - 06.2024
NAPS TRAINEE
Datamatics Global Services
10.2018 - 11.2019
B.E - Civil Engineering
DMI College of Engineering