Vinayagamurugan Raja
Puducherry
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Sales Chat Associate
Sutherland Global Service
11.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Insurance Claims Specialist
Medi Assist
04.2019 - 08.2021
- Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
Exhibition Assistant
United Business Media, UBM
07.2017 - 01.2019
- Streamlined the exhibitor registration process, resulting in a smoother check-in experience for attendees.
- Enhanced visitor experience by providing comprehensive information on exhibition content and layout.
Education
Corporate Secretaryship
Achariya Arts And Science College
Puducherry, India06.2014
Skills
- Goal-Oriented
- CRM proficiency
- LiveChat Messaging
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Complaint resolution
- Sales and Upselling
- Call Center Operations
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Timeline
Sales Chat Associate
Sutherland Global Service
11.2021 - 11.2022
Insurance Claims Specialist
Medi Assist
04.2019 - 08.2021
Exhibition Assistant
United Business Media, UBM
07.2017 - 01.2019
Corporate Secretaryship
Achariya Arts And Science College
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