Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Forefront Dermatology
01.2025 - Current
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Front Desk Medical Receptionist
Joseph Wirth Pediatric
10.2023 - 01.2025
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Home Health Aide
Private Care
02.2015 - 01.2024
Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Maintained a clean and safe home environment for patients, reducing falls and accidents.
Assisted clients with daily living activities, enhancing their independence and quality of life.
Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Unit Secretary
Baptist Health Medical Center
03.2019 - 10.2023
Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Managed incoming calls and directed to appropriate department.
Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
PTSS/Front Desk
Concentra Medical
08.2018 - 09.2020
Worked effectively in fast-paced environments.
Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
Managed multi-line phone system and pleasantly greeted patients.
Patient Access Specialist
Call4Health
02.2014 - 06.2019
Maintained, adjusted and confirmed patient office schedule.
Greeted, instructed and directed all incoming patients and visitors.
Demonstrated full knowledge of front desk and registration operations.
Greeted and directed patients and visitors in person.