Ravikumar K
Supermarket Manager
Puducherry
Summary
Dynamic leader with a proven track record at VER Supermarket, enhancing customer satisfaction and boosting sales through strategic merchandising and exceptional service. Skilled in MS Office and teamwork, adept at fostering client relationships and achieving sales targets. Demonstrates strong multitasking abilities and a commitment to excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Supermarket Manager
VER Supermarket
01.2019 - Current
- Increased customer satisfaction by implementing efficient store operations and maintaining a well-organized, clean environment.
- Provided exceptional customer service by addressing concerns promptly and courteously, enhancing their shopping experience.
Sales Officer
FMCG
07.2018 - 11.2020
- Responded to customer needs by answering questions and providing detailed information
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Boosted sales performance by identifying and targeting high-potential leads.
- Trained junior sales staff, mentoring them on best practices and strategies for success.
- Collaborated with marketing team to develop promotional materials to boost product visibility.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Responded to customer needs by answering questions and providing detailed information about
- Enhanced customer satisfaction with timely follow-ups and personalized service.
Sales Executive
Airtel
06.2017 - 07.2018
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Sales Executive
Idea Cellular Ltd, Aditya Birla Group
03.2013 - 02.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
Education
BCA - Computer
Achariya Arts & Science College
Puducherry, India 04.2001 -
Skills
Store Layout
Merchandising Strategies
Health and safety
Scheduling Coordination
Store maintenance
Computer Skills
Teamwork and Collaboration
Customer Service
MS Office
Multitasking
Customer Relations
Timeline
Supermarket Manager
VER Supermarket
01.2019 - Current
Sales Officer
FMCG
07.2018 - 11.2020
Sales Executive
Airtel
06.2017 - 07.2018
Sales Executive
Idea Cellular Ltd, Aditya Birla Group
03.2013 - 02.2017
BCA - Computer
Achariya Arts & Science College
04.2001 -
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