Patricia Mosier
Cornelius,North Carolina
Summary
Motivated, focused and reliable. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Very committed to delivering administrative support and offering competencies in data-entry, database management, scheduling, invoicing, payroll and handling employee benefits. Excellent communication and customer skills with over 10 years experience in conflict management. Over 15+ years of experience with a multitude of office programs and data processing. Proficient in Microsoft Word, Excel, Powerpoint along with many other applications and programs.
Overview
16
16
years of professional experience
Work History
Lead VPK Teacher
Keswick Christian School
Saint Petersburg, FL
08.2013 - 05.2019
- Collaborated with other faculty to review data and develop instructional strategies to address student learning objectives
- Collected, analyzed and tracked data on student progress to update and enhance learning plans
- Developed relationships with students, familes and faculty to promote optimal student learning environments
- Developed and implemented educational curricula for children ages 2 to 5
- Completed and filed all paperwork for student records and classroom activities
- Documented individual progress and performance optimization strategies in quarterly reports
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
Client Services Account Specialist Tier 3
Ceridian Benefit Services
Saint Petersburg, United States
10.2003 - 07.2010
- Assist and prioritize client communications concerning complex and escalated issues pertaining to employer benefits, payroll, COBRA, billing and all other HR resources
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Trained team members on performance metrics and consumer behavior identification
- Kept financial records accurate, current and compliant by monitoring records and addressing variances
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Delivered expert clerical support to internal staff and management
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Managed costs/billing and resolved financial discrepancies effectively through organizational management
- Interacted with customers professionally by phone and email to provide information and direct to desired staff members
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Education
Some College (No Degree) Psychology Teacher Education -
St. Petersburg College
Clearwater, FLHigh School Diploma -
Pinellas Park High School
Largo, FL06.2002
Skills
- Customer/Client relations
- Office Administrative Support
- Conflict resolution
- Organization skills
- Professional verbal/written communication
- Invoicing/Payments
- Microsoft Office
- Detail Oriented
Timeline
Lead VPK Teacher
Keswick Christian School
08.2013 - 05.2019
Client Services Account Specialist Tier 3
Ceridian Benefit Services
10.2003 - 07.2010
Some College (No Degree) Psychology Teacher Education -
St. Petersburg College
High School Diploma -
Pinellas Park High School