Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE
Timeline
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MAYRA RACHEL BALBUENA TUSE

MAYRA RACHEL BALBUENA TUSE

Summary

Dynamic and adaptable professional with a proven track record in fostering effective teamwork and collaboration. Committed to continuous growth and eager to embrace new challenges that enhance skills and knowledge. Strong leadership, problem-solving, and strategic planning abilities consistently drive impactful results. Recognized for integrity and accountability, complemented by exceptional communication skills that cultivate productive relationships across diverse teams.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Payments Officer

Deriv
11.2023 - Current
  • Develop and implement process improvements to optimize efficiency and reduce errors.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Collaborate with internal stakeholders with the purpose of implement best practices.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Payments Officer

Deriv
02.2022 - 11.2023
  • Daily operational processing for payments.
  • Liaise with different payment providers.
  • Verify payment information, identify discrepancies, and resolve payment-related issues.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

Customer Support Trainer

Deriv
08.2021 - 01.2022
  • Maintained detailed records of all completed training sessions, ensuring accurate documentation for future reference or audits purposes.
  • Served as a subject matter expert within the organization, providing guidance to colleagues on various support processes and procedures.
  • Facilitated knowledge sharing among team members through workshops and group discussions, promoting cross-functional collaboration and problem-solving skills.
  • Enhanced employee performance by designing and delivering targeted training programs.

Customer Support Executive

Deriv
01.2020 - 07.2021
  • Assist customers with different inquiries through various communication channels, process reviews and system improvement handling.
  • Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Streamlined support processes for faster resolution times and increased customer loyalty.
  • Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.

Education

Bachelor Degree - International Trade

Universidad Católica Nuestra Señora De La Asunción
Asunción, Paraguay
12-2023

High School Diploma -

Liberty School of Education
San Lorenzo, Paraguay
11-2018

Skills

  • Proficient in conveying information
  • Effective team collaboration
  • Strong focus on accuracy
  • Effective strategic planning
  • Task management
  • Operational risk analysis
  • Financial transaction oversight

Certification

  • Google Sheets - Beginner & Intermediate Level, DreamCatcher Consulting

LANGUAGE

Spanish
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Senior Payments Officer

Deriv
11.2023 - Current

Payments Officer

Deriv
02.2022 - 11.2023

Customer Support Trainer

Deriv
08.2021 - 01.2022

Customer Support Executive

Deriv
01.2020 - 07.2021

Bachelor Degree - International Trade

Universidad Católica Nuestra Señora De La Asunción

High School Diploma -

Liberty School of Education

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MAYRA RACHEL BALBUENA TUSE