Lucas Correa Leal
Student
Ciudad del Este,Alto Paraná
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Server Assistant
Kekes Breakfast
Kissimmee, Florida
01.2024 - 02.2025
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Greeted customers warmly to provide exceptional customer service.
- Proactively addressed potential customer complaints or issues before they escalated, fostering an atmosphere of satisfaction among guests.
Server
Outback Steakhouse - Bloomin' Brands
Kissimmee, Florida
12.2023 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Food and Beverage Attendant
Disney Company
Kissimmee, Florida
12.2022 - 03.2023
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Education
M.D. - School of Medicine
Universidad Central Del Paraguay
Ciudad Del Este, Paraguay 05.2001 -
Skills
Willing to learn
Service prioritization
Salesmanship
Teamwork and collaboration
Tableside service
Safe food handling
Responsible and trustworthy
Upselling techniques
Food running
Banquet coordination
Guest relations management
Timeline
Server Assistant
Kekes Breakfast
01.2024 - 02.2025
Server
Outback Steakhouse - Bloomin' Brands
12.2023 - 02.2025
Food and Beverage Attendant
Disney Company
12.2022 - 03.2023
M.D. - School of Medicine
Universidad Central Del Paraguay
05.2001 -