Kirthivasan Sankar

Project Name - IAG - International Airlines Group

• Supported being provided to multiple project teams with respect to the release and other activities.
• Working closely with AWS Migration team to migrate services which are part of commercial, cargo and Business Continuity Plan.
• Active participation in all the meetings related to the release and other BAU activities with key stakeholders from multiple projects and support teams.
• Increased customer satisfaction by diligently identifying and reporting bugs for prompt resolution.
• Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools which increases the efficiency by 15% and completion time reduction by 20%
• Promoted a culture of continuous improvement by regularly reviewing and refining QA processes, tools, and methodologies.
• Supported quality team members during corrective action updates.
• Contributed to root cause analysis to determine core reason for failures and errors.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Streamlined communication channels between QA teams and other departments for better issue tracking.
• Accelerated issue resolution times by effectively prioritizing defects based on severity and impact on the end-user experience.