Juan Maciel
Asunción
Summary
Customer-oriented General Manager with 25 of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
36
36
years of professional experience
Work History
General Manager
Astrum SA - Group Condor SACI
07.2022 - 03.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Vice Manager of After Sales Services
Cathay SA - Timbo Group
05.2021 - 07.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
After Sales Manager - Chevrolet
De La Sobera Hnos SAE
01.2015 - 05.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
After Sales Advisor Manager
Reimpex SRL
02.2014 - 12.2014
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
Aftersales Manager BMW
BMW Paraguay - Perfecta SA
11.2012 - 02.2013
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
Latin America Parts & Services Manager
PSA Group - Peugeot Citroën
01.2010 - 07.2012
- Responsible for the activities and commercial results of Services and Parts of the Peugeot and Citroën importers in Peru, Ecuador, Colombia and Venezuela, obtaining an annual turnover of +7.3% over the defined target.
- From January 2011 to May 2012, promoted to head of the Peugeot Mexico and Peugeot Chile subsidiaries, as well as for the Peugeot and Citroën Importers in Uruguay and Chile (total turnover of €25 M having achieved a result of +4.6%).
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Developed customer loyalty programs to increase customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Senior Regional Manager
Peugeot Do Brazil Automoveis Ltda.
01.2006 - 12.2009
- Acting as responsible for the Dealer network for the commercial results of the Aftermarket sector in the dynamic and competitive market of São Paulo - Capital, from an initial turnover of 12MR$ in 2006 to 19MR$ in 2009.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Expert Pièces & Services Management Advisor
Peugeot Do Brazil Automoveis Ltda.
01.2004 - 12.2006
- In charge of the development and implementation at national level of projects and programs aimed at increasing production capacity, sales of spare parts and service quality.
- Responsible for the definition of the operational standards of the brand, as well as their implementation in the dealer network in the country.
- Consulting to the network in profitability management with definition of KPIs and action plans.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
- Advised clients on investments, retirement and estate planning.
Senior Technical Manager
Peugeot Do Brazil Automóveis Ltda
05.1997 - 12.2005
- Responsible for the teams of: Training and Technical Documentation, Vehicle and Engine Homologation and Technical Assistance to the network in Brazil.
- Coordination of tests to validate the calibration of the injection system of the D4D 1.0 l engine and the suspension of the Peugeot 206 model for its industrial and commercial launch at the new factory in Brazil, a strategic action plan for the brand in the region.
- Analysis, treatment and follow-up of technical and quality issues with the different production centers in France, Argentina and Brazil.
- Planning and organization of technical training, coordinating the technical training team.
After Sales Technical Advisor
Automotores Y Maquinarias SA
02.1993 - 04.1997
- Attended product-related technical shows and other activities to represent company products and services.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
Transportation Driver
Transportadora Sajor SA
02.1987 - 01.1993
- Checked in with dispatch service and updated with current location.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Followed applicable traffic regulations and traffic laws.
- Professional truck driver
Education
Bachelor of Administrative Studies - Business Administration And Management
PSA Université
Cergy Pontoise, France08.2006
Bachelor of Mechanics - Automotive Mechanics
Centro Universitario FEI
Sao Bernardo Do Campo11.2001
Bachelor of Science - Diesel Mechanics Technology
Colegio Técnico Nacional
Asunción - Paraguay12.1984
Skills
- Staff Supervision
- P&L Management
- Expense Control
- Customer Retention
- Business Administration
- Skilled Negotiator
- Efficient Multi-Tasker
- Team Leadership
- Motivation
- Labor Cost Controls
- Leadership and Team Building
- Interpersonal Skills
Languages
Spanish
Native language
Portuguese
Proficient
C2
French
Advanced
C1
English
Intermediate
B1
paraguayan guaraní
Upper intermediate
B2
Timeline
General Manager
Astrum SA - Group Condor SACI
07.2022 - 03.2023
Vice Manager of After Sales Services
Cathay SA - Timbo Group
05.2021 - 07.2022
After Sales Manager - Chevrolet
De La Sobera Hnos SAE
01.2015 - 05.2020
After Sales Advisor Manager
Reimpex SRL
02.2014 - 12.2014
Aftersales Manager BMW
BMW Paraguay - Perfecta SA
11.2012 - 02.2013
Latin America Parts & Services Manager
PSA Group - Peugeot Citroën
01.2010 - 07.2012
Senior Regional Manager
Peugeot Do Brazil Automoveis Ltda.
01.2006 - 12.2009
Expert Pièces & Services Management Advisor
Peugeot Do Brazil Automoveis Ltda.
01.2004 - 12.2006
Senior Technical Manager
Peugeot Do Brazil Automóveis Ltda
05.1997 - 12.2005
After Sales Technical Advisor
Automotores Y Maquinarias SA
02.1993 - 04.1997
Transportation Driver
Transportadora Sajor SA
02.1987 - 01.1993
Bachelor of Administrative Studies - Business Administration And Management
PSA Université
Bachelor of Mechanics - Automotive Mechanics
Centro Universitario FEI
Bachelor of Science - Diesel Mechanics Technology
Colegio Técnico Nacional
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