JEMIMA BETANIA ALVAREZ CANTERO
Asunción
Summary
Profesional proactiva y orientada a resultados, con habilidades destacadas en liderazgo inspirador, pensamiento estratégico y resolución de problemas. Con altos valores éticos y excelente presencia, disfruto colaborar de manera efectiva en equipos y asumir desafíos que impulsen el crecimiento organizacional y personal. Amplia experiencia en consultoría, administración, ventas y posventa, combinando adaptabilidad, visión analítica y optimización de procesos. Apasionada por la investigación y el desarrollo de proyectos de alto impacto.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultor De Operaciones
CORE BUSINESS CONSULTING
02.2024 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Developed and maintained strong client relationships, ensuring high levels of satisfaction and repeat business.
- Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Encargada De Posventa
MOVITEC
03.2023 - 06.2024
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Gerente De Posventa
MOVITEC
07.2023 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs to elevate service standards and knowledge.
Asesor De Servicios
DE LA SOBERA
05.2022 - 03.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
Administrativa De Repuestos
DE LA SOBERA
02.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed purchase orders from creation to closure, ensuring timely delivery of goods or services as per contract terms.
- Improved supplier relations by maintaining timely communication and addressing concerns proactively.
- Streamlined purchasing processes for increased efficiency through effective data analysis and reporting.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Implemented best practices and process improvements to boost supply chain performance.
- Reported on supply chain KPIs to verify compliance with established standards.
- Forged relationships with multiple vendors and suppliers to improve cost-effective delivery options.
- Built comprehensive inventory systems to track current supply chain data.
- Suggested improvements to cut costs and improve supply chain process, incorporating asset utilization, performance measurement and outsourcing approaches.
- Utilized software to order, track and invoice product shipments.
- Provided accurate and up-to-date records of leading procurement procedures.
Encargada Admnistrativa
PLANETA COLOR
10.2019 - 11.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
ENCARGADA DE SUCURSAL (PASANTÍA)
ÑANDE VIAJES
03.2018 - 09.2018
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Ingeniería - Comercial
Universidad AMERICANA
Asunción, Paraguay01.2022
Licenciatura - Administración de Empresas
Universidad Americana
Asunción, Paraguay01.2019
Skills
- Liderazgo inspirador
- Gestión de equipos
- Pensamiento critico
- Visión analítica
- Resolución de problemas
- Toma de decisiones
- Negociación
- Experiencia del cliente
- Optimización de procesos operativos
- Mejora continua
- Excel Intermedio
- PowerPoint Intermedio
- Power BI Básico
- Visio Intermedio
- Adaptabilidad a sistemas ERP
- Adaptabilidad a sistemas CRM
Certification
- Liderazgo efectivo.
- Manipulación de productos peligrosos.
- Prevención y control de incendios (Brigadista).
Accomplishments
- Premios académicos de investigación destacados en la facultad, Zemillero Universidad Americana
- Reconocimiento en ventas. (De La Sobera)
Languages
Español
Inglés
Intereses
- Pasiones: Conocer nuevos lugares, viajar, cocinar y degustar nuevos platos.
- Deportes: Natación. Integrante del plantel del Club Olimpia de Natación (2015-2017). Master en la Actualidad
- Filantropía: Participación activa en Techo Paraguay, Teletón Paraguay y CFA (fundación).
- Rescate Animal: Acciones independientes para rescatar animales en situación de calle.
Timeline
Consultor De Operaciones
CORE BUSINESS CONSULTING
02.2024 - Current
Gerente De Posventa
MOVITEC
07.2023 - 02.2024
Encargada De Posventa
MOVITEC
03.2023 - 06.2024
Asesor De Servicios
DE LA SOBERA
05.2022 - 03.2023
Administrativa De Repuestos
DE LA SOBERA
02.2021 - 04.2022
Encargada Admnistrativa
PLANETA COLOR
10.2019 - 11.2019
ENCARGADA DE SUCURSAL (PASANTÍA)
ÑANDE VIAJES
03.2018 - 09.2018
Ingeniería - Comercial
Universidad AMERICANA
Licenciatura - Administración de Empresas
Universidad Americana
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