Hugo Enciso
Asuncion
Summary
Detail-oriented NETWORK extensive experience in telecommunications, Software and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Technical support
VERIZON
01.2021 - Current
- Remote Wireless END TO END, RF Troubleshooting in hardware and software support
- Permed Data Clous traffic analysy, T-MOBILE ATT customer services
Technical support Representative
IBM COLOMBIA
01.2018 - 01.2021
- In software and hardware IBM develop, plan, train clients in operation of infrastructure in cloud Hardware, virtualization, dashboard, troubleshooting. Managed over 20 customer calls per day
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Troubleshooting Recovery leader
ERICSSON COL
01.2012 - 01.2017
- RAN Traces, RCA to answer critical customer issues globally.
NSN USA
01.2010 - 01.2011
- Performed Enterprise RAN software globally support in telecommunication equipment.
NOC Remotely
T-MOBILE USA
01.2007 - 01.2010
- Technical support in it and telecom equipment.
software support
DIEBOLD USA
01.2005 - 01.2007
- Technical ATM and security hardware and
Customer services Representative
IBM
01.1994 - 01.2003
- AS/400, POWER, ATM, AIX
- APTITUDE
- Self learning
- Make thinks happens
- Work transparency
Education
Master of Arts - Business Inteligent And Data Analytic
EUDE
SPAIN05.2023
Skills
- CISCO
- Relevant software:
- LINUXAIX, OZ400, Prometheus
- Container, agile, VMware
- Mo shell CLI, WIRESHAR, SAP,
- DIAMETER
- Network Operations Center (NOC)
- Project Management
- Scrum Methodology
- Best Practices and Standards
- Data Center Environments
- Performance Analytics
Certification
HHENCISO@HOTMAIL.COM
https://www.youracclaim.com
SCRUM
CLOUD
KUBERNETES SERVICES
DATA SCIENCE
TELECOM
MAINFRAME
ATM
RED HAT-ANSIBLE
ETHICAL HACKER
STORAGE
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Technical support
VERIZON
01.2021 - Current
Technical support Representative
IBM COLOMBIA
01.2018 - 01.2021
Troubleshooting Recovery leader
ERICSSON COL
01.2012 - 01.2017
NSN USA
01.2010 - 01.2011
NOC Remotely
T-MOBILE USA
01.2007 - 01.2010
software support
DIEBOLD USA
01.2005 - 01.2007
Customer services Representative
IBM
01.1994 - 01.2003
Master of Arts - Business Inteligent And Data Analytic
EUDE
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