Enzo Coronel
Lambare
Summary
Personable and quick-to-learn professional with a strong ability to provide exceptional customer support and foster positive client relationships. Deep understanding of effective communication techniques and technical troubleshooting for efficient resolution of customer issues. Committed to creating a positive customer experience and making valuable contributions to team success. Continuously seeks improvement, explores new horizons, and embraces learning new skills, concepts, and roles.
Overview
10
10
years of professional experience
20
20
years of post-secondary education
4
4
Languages
Work History
Customer Service Support Representative
Bite
10.2024 - Current
- Serve as the primary point of contact for U.S. clients in a fast-paced, English-speaking environment. Responsibilities include troubleshooting technical issues, guiding users through software setup and usage, and helping clients maximize the platform’s features. Gather customer feedback and communicate it to the development team for continuous product improvement. Maintain detailed records of interactions and resolutions in the CRM system (Zendesk) and utilize Slack for internal communications to ensure smooth follow-ups. Collaborate with internal teams to ensure seamless operations and deliver a high-quality customer experience.
Bilingual Continuous Interpreter (English-Spanish)
Epicus Corporate
02.2024 - 07.2024
- Real-Time Translation, Cultural Mediation, Client Interaction, Confidentiality Maintenance
Master Sales Executive
Initiative Business School
08.2021 - 11.2021
- Develop and Implement Sales Strategies, Client Relationship Management, Market Analysis
Outbound Telemarketer
TIGO Paraguay
11.2018 - 06.2021
- Sales Telephone Advisor for the HOME area (negotiation, sale, and upgrade of television and internet plans for existing customers, as well as activation of the service for new customers)
- Sales Telephone Advisor for the MOBILE area (negotiation, sale, and upgrade of telephone plans for existing customers, as well as activation of the service for new customers)
Effective Leadership for Building a Team
SNPP Online
08.2020 - 09.2020
Sales Techniques
SNPP Online
06.2020 - 07.2020
Telephone Collection Manager
TU Finance Company S.A.
11.2016 - 04.2018
- Contact and negotiation with clients in debt, data search, management, and updates, achievement of monthly collection goals, and reporting to the corresponding supervisor
Risk Department Officer (Work internship)
ATLAS BANK S.A.
12.2014 - 02.2015
- Contact with employees from banking and commercial entities requesting commercial and employment references for clients, as well as searching for and updating client data
Education
3rd Year of High School - SOCIAL SCIENCES
San Clemente María College
Asunción, AS 01.2015 - 12.2015
2nd Year of High School - SOCIAL SCIENCES
San Gabriel Educational Center
Asunción, AS 01.2014 - 12.2014
1st Year of High School - BASIC SCIENCES
Sagrado Corazón de Jesús College (Salesianito)
Asunción, AS 01.2013 - 12.2013
7th to 9th Grade - undefined
Sagrado Corazón de Jesús College (Salesianito)
Asunción, AS 01.2010 - 12.2012
2nd to 6th Grade - undefined
Private Subsidized School San Miguel de Garicoits College
Asunción, AS 01.2005 - 12.2009
1st Grade - undefined
Abraham Lincoln College
Asunción, AS 01.2004 - 12.2004
English Language Full Course - undefined
Paraguayan-American Cultural Center (CCPA)
Asunción, AS 01.2008 - 12.2015
Sales Techniques - undefined
SNPP Online
06.2020 - 07.2020
Effective Leadership for Building a Team - undefined
SNPP Online
Master Sales Executive - undefined
Initiative Business School
Asunción, AS 08.2021 - 11.2021
Skills
Formal Communication
Additional Education
- Master Sales Executive, Initiative Business School, Asunción, Paraguay, 08/01/21, 11/30/21, Develop and Implement Sales Strategies, Client Relationship Management, Market Analysis.
- Risk Department Officer (Work internship), ATLAS BANK S.A., Asunción, Paraguay, 12/01/14, 02/28/15, Contact with employees from banking and commercial entities requesting commercial and employment references for clients, as well as searching for and updating client data.
- English Language Full Course (from basic to advanced level), Paraguayan-American Cultural Center (CCPA), Asunción, AS, Paraguay, 01/01/08, 12/31/15
- Sales Techniques, SNPP Online, 06/01/20, 07/31/20
- Effective Leadership for Building a Team, SNPP Online, 08/01/20, 09/30/20
Social Networks
- Instagram: @Enzocoronel,
- Linkedin: www.linkedin.com/in/enzo-coronel-379866212
Personal Information
- Age: 26
- Nationality: Paraguayan
- Marital Status: Single
Timeline
Customer Service Support Representative
Bite
10.2024 - Current
Bilingual Continuous Interpreter (English-Spanish)
Epicus Corporate
02.2024 - 07.2024
Master Sales Executive
Initiative Business School
08.2021 - 11.2021
Master Sales Executive - undefined
Initiative Business School
08.2021 - 11.2021
Effective Leadership for Building a Team
SNPP Online
08.2020 - 09.2020
Sales Techniques
SNPP Online
06.2020 - 07.2020
Sales Techniques - undefined
SNPP Online
06.2020 - 07.2020
Outbound Telemarketer
TIGO Paraguay
11.2018 - 06.2021
Telephone Collection Manager
TU Finance Company S.A.
11.2016 - 04.2018
3rd Year of High School - SOCIAL SCIENCES
San Clemente María College
01.2015 - 12.2015
Risk Department Officer (Work internship)
ATLAS BANK S.A.
12.2014 - 02.2015
2nd Year of High School - SOCIAL SCIENCES
San Gabriel Educational Center
01.2014 - 12.2014
1st Year of High School - BASIC SCIENCES
Sagrado Corazón de Jesús College (Salesianito)
01.2013 - 12.2013
7th to 9th Grade - undefined
Sagrado Corazón de Jesús College (Salesianito)
01.2010 - 12.2012
English Language Full Course - undefined
Paraguayan-American Cultural Center (CCPA)
01.2008 - 12.2015
2nd to 6th Grade - undefined
Private Subsidized School San Miguel de Garicoits College
01.2005 - 12.2009
1st Grade - undefined
Abraham Lincoln College
01.2004 - 12.2004
Effective Leadership for Building a Team - undefined
SNPP Online
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