Douglas Kennedy

• Lead operational booking strategy for a high-performing vacation rental property on a pro bono basis, supporting a family business.
• Responsibilities include end-to-end management of the guest experience, platform optimization, and real-time communication.
• Successfully maintained a 5-star host rating for over one year by prioritizing guest satisfaction, addressing inquiries with precision, and ensuring seamless operational workflows.
• Additionally, I develop visual content and manage the digital presence of the property on social platforms (TikTok), enhancing brand visibility and guest engagement.

• Conducted in-depth research on travel destinations and wrote detailed descriptions for the website.
• Audited and updated hotel operational data: Verified amenities, reception hours, and star ratings by cross-referencing external sources, ensuring the accuracy of information displayed on the website.
• Managed and uploaded web content to WordPress, ensuring technical integrity of all text and visual elements.
• Edited and updated web content within templates using HTML code.
• Optimized the placement of pre-created tour packages in Tournet, prioritizing them based on price and sales volume to improve web visibility.
• Prepared and edited digital assets (images/banners) using Adobe Photoshop and Adobe Stock.

In this role, I served for nearly 4 years (2012–2016) managing high-volume, nationwide customer service operations and medical scheduling at a national scale. Beyond administrative tasks, I acted as a critical guide for patients, assessing their symptoms to determine the appropriate medical specialty and ensuring accurate appointment placement. My responsibilities included full ownership of cancellations, rescheduling, and comprehensive patient orientation within a high-pressure institutional environment. This position required exceptional resilience and adaptability, as I worked rotating shifts, including nights, weekends, and holidays to maintain 24/7 operational coverage and coordinate workflows for a team of 50+ agents. My performance in this role was backed by my technical academic background, including my Technical Degree in English from the Ministry of Defense and my Translation Diploma from the CCPA.

Handled sales and customer service, including account updates and service inquiries.

Provided logistical support for warehouse and cargo handling tasks.