Catia Nobre
Newburgh
Summary
Results oriented professional who is passionate about consistently delivering a remarkable customer experience, developing top talent and strategic planning. I have proven success in developing teams and supporting business growth through leadership. Strong attention to detail and passion for people has lead to success throughout my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Club Monaco
10.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality
Assistant Store Manager (ASM)
Karl Lagerfeld Paris
12.2017 - 10.2023
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly
Sales
Michael Kors
11.2016 - 12.2017
- Built relationships with customers to encourage repeat business
- Engaged with customers to effectively build rapport and loyalty
- Assessed customer needs and utilized suggestive selling techniques to drive sales
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
Sales Associate
The Children's Place
01.2016 - 11.2016
- Accurately and efficiently operated POS system, processed sales, refunds and exchanges
- Maintained sales floor by arranging and organizing merchandise, stocking merchandise, and setting up displays per company standards
- Remain knowledgeable on products offered and discuss available options
- Receiving and preparing shipments for the sales floor
Education
High school or equivalent -
Roselle Catholic High School
Roselle, NJ05.2016
Skills
- Team leadership and coaching
- Training and mentoring
- Store operations
- Customer Service Management
- Multitasking and Organization
- Problem-Solving
- Outstanding communication skills
Certification
- OSHA 10, 06/01/19, Present
- OSHA 30, 04/01/23, Present
- CPR/AED, 04/01/23, 04/30/25
Languages
Portuguese
Spanish
Italian
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
Club Monaco
10.2023 - Current
Assistant Store Manager (ASM)
Karl Lagerfeld Paris
12.2017 - 10.2023
Sales
Michael Kors
11.2016 - 12.2017
Sales Associate
The Children's Place
01.2016 - 11.2016
High school or equivalent -
Roselle Catholic High School
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