Summary
Overview
Work History
Education
Skills
References
Work Preference
Timeline
Generic

Cathy Smith

Suffolk,VA

Summary

Professional with strong leadership and management skills, excellent at juggling multiple tasks and working under pressure. Supply Technician/Supervisor/Medical Professional with over thirty years of experience in logistics, supply/inventory operations/management/Front Office operations and Patient care.

Overview

43
43
years of professional experience

Work History

FOS/PCS/Preceptor

Velocity Urgent Care/Sentara
07.2019 - Current
  • BAT/UDS Certified
  • Cross trained on PFT/Spirometry, Fit testing
  • Perform excellent customer service, greeting patients, facilitating registration process, verify and update patient data, setting patient appointments
  • Use problem solving skills to overcome challenges in fast paced environment
  • Provide COVID 19 testing
  • Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Train new FOS personnel
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations
  • Excellent communication skills, both verbal and written
  • Worked well in a team setting, providing support and guidance
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Assisted with day-to-day operations, working efficiently and productively with all team members
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships

PSR/Office Coordinator

Bayview Physicians
04.2012 - 07.2019
  • Assisted patients in filling out check-in and payment paperwork
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Took copayments and compiled daily financial records
  • Balanced deposits and credit card payments each day
  • Helped address client complaints through timely corrective actions and appropriate referrals
  • Worked with patients to ascertain issues and make referrals to appropriate specialists
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff

Supply Technician/Supervisor/Inventory/Purchasing Manager

MANCON Inc., Alutiiq, IME/George Sharp, S3 Ltd
01.1982 - 09.2012
  • Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels
  • Reviewed and verified quantities received against bills of lading, contracts and purchase requests
  • Verified clerical computations against physical count of stock to adjust errors in computations
  • Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents
  • Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking
  • Built exceptional rapport with suppliers and transportation companies to create seamless operations
  • Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods

PSR/Office Manager

Maryview Medical Center
04.1990 - 08.2009
  • Followed document protocols to safeguard confidentiality of patient records
  • Completed registration, insurance verification, check and balances for all monies received
  • Worked as team player helping other going above and beyond when needed
  • Evaluated and processed patients according to medical necessity
  • Entered CPT/ICD 9 codes upon discharge, maximizing collection capability
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence

Education

High School Diploma -

I C Norcom High School
Portsmouth, VA

Skills

  • Leadership
  • Critical Thinking
  • Self-Motivated
  • Multitasking Abilities
  • Planning and Coordination
  • Problem-Solving
  • Decision Making
  • Data Entry
  • Good Telephone Etiquette
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented

References

  • Pam Boyd, Occupational Health Manager, Velocity Urgent Care, 757-345-1485, pboyd@velocityuc.com
  • Mary Brackett, Manager, Sentara/Velocity Urgent Care, 757-818-4709, Marybeth.brackett@usoncology.com
  • Kara Demott, Physicians Assistant, Virginia Oncology, 757-377-4682, jkdemott13@gmail.com
  • Toinette Dunbar, Coworker, Sentara/Velocity Urgent Care, 757-949-7431, tdunbar29@gmail.com

Work Preference

Desired Job Title

FOS/PCS/PreceptorSupply Chain SpecialistHuman Resources AssistantHuman Resources SpecialistProject Assistant - Remote

Work Type

Full TimePart Time

Work Location

On-SiteRemote

Important To Me

Work from home option4-day work weekFlexible work hours

Timeline

FOS/PCS/Preceptor

Velocity Urgent Care/Sentara
07.2019 - Current

PSR/Office Coordinator

Bayview Physicians
04.2012 - 07.2019

PSR/Office Manager

Maryview Medical Center
04.1990 - 08.2009

Supply Technician/Supervisor/Inventory/Purchasing Manager

MANCON Inc., Alutiiq, IME/George Sharp, S3 Ltd
01.1982 - 09.2012

High School Diploma -

I C Norcom High School

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Cathy Smith