Cathy Smith
Suffolk,VA
Summary
Professional with strong leadership and management skills, excellent at juggling multiple tasks and working under pressure. Supply Technician/Supervisor/Medical Professional with over thirty years of experience in logistics, supply/inventory operations/management/Front Office operations and Patient care.
Overview
43
43
years of professional experience
Work History
FOS/PCS/Preceptor
Velocity Urgent Care/Sentara
07.2019 - Current
- BAT/UDS Certified
- Cross trained on PFT/Spirometry, Fit testing
- Perform excellent customer service, greeting patients, facilitating registration process, verify and update patient data, setting patient appointments
- Use problem solving skills to overcome challenges in fast paced environment
- Provide COVID 19 testing
- Monitor, track and convey important patient information to healthcare staff to help optimize treatment planning and care delivery
- Train new FOS personnel
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Excellent communication skills, both verbal and written
- Worked well in a team setting, providing support and guidance
- Demonstrated respect, friendliness and willingness to help wherever needed
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Developed and maintained courteous and effective working relationships
PSR/Office Coordinator
Bayview Physicians
04.2012 - 07.2019
- Assisted patients in filling out check-in and payment paperwork
- Reviewed and corrected claim errors to facilitate smooth processing
- Took copayments and compiled daily financial records
- Balanced deposits and credit card payments each day
- Helped address client complaints through timely corrective actions and appropriate referrals
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
Supply Technician/Supervisor/Inventory/Purchasing Manager
MANCON Inc., Alutiiq, IME/George Sharp, S3 Ltd
01.1982 - 09.2012
- Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests
- Verified clerical computations against physical count of stock to adjust errors in computations
- Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking
- Built exceptional rapport with suppliers and transportation companies to create seamless operations
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods
PSR/Office Manager
Maryview Medical Center
04.1990 - 08.2009
- Followed document protocols to safeguard confidentiality of patient records
- Completed registration, insurance verification, check and balances for all monies received
- Worked as team player helping other going above and beyond when needed
- Evaluated and processed patients according to medical necessity
- Entered CPT/ICD 9 codes upon discharge, maximizing collection capability
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence
Education
High School Diploma -
I C Norcom High School
Portsmouth, VASkills
- Leadership
- Critical Thinking
- Self-Motivated
- Multitasking Abilities
- Planning and Coordination
- Problem-Solving
- Decision Making
- Data Entry
- Good Telephone Etiquette
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
References
- Pam Boyd, Occupational Health Manager, Velocity Urgent Care, 757-345-1485, pboyd@velocityuc.com
- Mary Brackett, Manager, Sentara/Velocity Urgent Care, 757-818-4709, Marybeth.brackett@usoncology.com
- Kara Demott, Physicians Assistant, Virginia Oncology, 757-377-4682, jkdemott13@gmail.com
- Toinette Dunbar, Coworker, Sentara/Velocity Urgent Care, 757-949-7431, tdunbar29@gmail.com
Timeline
FOS/PCS/Preceptor
Velocity Urgent Care/Sentara
07.2019 - Current
PSR/Office Coordinator
Bayview Physicians
04.2012 - 07.2019
PSR/Office Manager
Maryview Medical Center
04.1990 - 08.2009
Supply Technician/Supervisor/Inventory/Purchasing Manager
MANCON Inc., Alutiiq, IME/George Sharp, S3 Ltd
01.1982 - 09.2012
High School Diploma -
I C Norcom High School
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