Brian Melgarejo
Lambare
Summary
Professional communicator with strong bilingual skills, adept at facilitating clear and effective dialogue in medical settings. Skilled in medical terminology, cultural sensitivity, and confidentiality, ensuring accurate and empathetic communication between healthcare providers and patients. Strong focus on teamwork and adaptability, consistently delivering results in fast-paced and dynamic environments. Known for reliability, flexibility, and commitment to fostering understanding and trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Voyce
02.2024 - 02.2025
- Provided professional Spanish-English interpretation services in real-time for healthcare professionals and patients via OVI and OPI platforms, ensuring accurate communication in high-stress environments.
- Facilitated effective communication across various medical specialties, including pediatrics, oncology, orthopedics, cardiology, and mental health.
- Utilized EMR systems such as Epic, Cerner, and MyChart to verify patient information, document clinical encounters, and manage scheduling.
- Conducted video-based interpretations using platforms like Doxy.me, Zoom, Microsoft Teams, and Weyi, ensuring a seamless and confidential virtual experience.
- Assisted in patient intake processes, gathering relevant medical and demographic information while maintaining HIPAA compliance.
- Supported the coordination of patient appointments, follow-ups, and billing inquiries, enhancing the patient experience.
- Managed complex and sensitive situations, including medical emergencies, end-of-life discussions, and mental health crises, while ensuring cultural competency and empathy.
- Delivered clear and concise interpretations for insurance claims, financial consultations, and eligibility verification processes.
- Participated in ongoing training to stay updated on medical terminology, interpretation protocols, and video platform functionalities.
- Demonstrated flexibility and adaptability in high-volume call center and remote healthcare settings.
Spanish Medical Interpreter
Globo
04.2024 - 06.2024
- Provided real-time Spanish-English OPI interpretation for medical appointments, ensuring cultural sensitivity and accuracy.
- Supported effective communication in routine and critical healthcare scenarios across multiple specialties.
- Maintained strict confidentiality and professionalism in compliance with industry standards.
Spanish Medical Interpreter
Propio Language Services
04.2024 - 05.2024
- Delivered precise OPI Spanish-English interpretation for medical consultations across diverse specialties.
- Ensured accurate and confidential communication while adhering to HIPAA regulations.
- Facilitated clear understanding between patients and providers in sensitive and high-pressure situations.
Cashier
Crystal Mountain Resort
12.2023 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Medical Interpreter
LanguageLine Solutions
01.2023 - 11.2023
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Improved patient satisfaction with medical care by facilitating effective communication between healthcare providers and diverse populations.
- Contributed to a supportive healthcare environment by fostering open dialogue and trust between providers and patients through skilled interpretation services.
Customer Support Agent
Voicenter
01.2022 - 02.2022
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Provided personalized assistance for customers, resulting in a higher overall satisfaction rate.
- Streamlined support processes by implementing efficient ticket management systems, improving response times.
- Collaborated with team members to identify common issues and provide consistent solutions, reducing repeat concerns.
Intern
Lambare Cooperative
03.2021 - 05.2021
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor - International Trade
Universidad Americana
Certificate of Completion - Medical Specialty Series Obstetrics & Gynecology
Voyce University
Online11-2024
Certificate Of Completion - PIPEDA & PHIPA
Voyce University
Online09-2024
Certificate of Completion - HIPAA
Voyce University
Online09-2024
Certificate of Completion - Medical Terminology, Anatomy & Physiology
Propio
Online05-2024
Certificate of Completion - Interpreter Training
Epicus University
Asunción, Paraguay01-2023
English Language Academy - English Language
Paraguayan American Cultural Center
Asunción, Paraguay12-2022
Skills
- Cultural Insight
- Security
- Medical Terminology
- Continuing Education
- Procedure Interpretation
- Patient Assessment
- Concept Interpretation
- Call Management
- Fluent in Language
- OVI/OPI interpretation
- HIPAA, PIPEDA & PHIPA
Certification
I am a certified interpreter by Voyce, Globo, Propio and Epicus Corporate, representative of LanguageLine Solutions in Paraguay
I am also a certified C2 proficiency english speaker
https://www.efset.org/cert/r1GqgW
Additional Information
My US phone number listed above is currently inactive as I am not located in the US, you can contact me on my Paraguayan phone number +595 0982995587, I still prefer to be contacted by email first. LinkedIn: http//linkedin.com/in/brian-melgarejo-ba6001165 just remember to add the two dots after the http for the link to work...
Languages
Spanish
Proficient
C2
English
Proficient
C2
Italian
Elementary
A2
Timeline
Spanish Medical Interpreter
Globo
04.2024 - 06.2024
Spanish Medical Interpreter
Propio Language Services
04.2024 - 05.2024
Spanish Medical Interpreter
Voyce
02.2024 - 02.2025
Cashier
Crystal Mountain Resort
12.2023 - 02.2024
Medical Interpreter
LanguageLine Solutions
01.2023 - 11.2023
Customer Support Agent
Voicenter
01.2022 - 02.2022
Intern
Lambare Cooperative
03.2021 - 05.2021
I am a certified interpreter by Voyce, Globo, Propio and Epicus Corporate, representative of LanguageLine Solutions in Paraguay
I am also a certified C2 proficiency english speaker
https://www.efset.org/cert/r1GqgW
Bachelor - International Trade
Universidad Americana
Certificate of Completion - Medical Specialty Series Obstetrics & Gynecology
Voyce University
Certificate Of Completion - PIPEDA & PHIPA
Voyce University
Certificate of Completion - HIPAA
Voyce University
Certificate of Completion - Medical Terminology, Anatomy & Physiology
Propio
Certificate of Completion - Interpreter Training
Epicus University
English Language Academy - English Language
Paraguayan American Cultural Center
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