Open To Work
AUGUSTO OCAMPOS BENÍTEZ
Ciudad del Este,Paraguay
Work Preference
Summary
Customer Service Professional experienced in inbound and outbound contact center operations across international BPO and financial services. Delivered exceptional multichannel support while maintaining confidentiality and meeting productivity metrics through effective communication. Property Manager with expertise in administrative and financial analysis, skilled in conflict resolution and managing daily operations of rental properties.
Overview
3
3
Languages
2
2
years of post-secondary education
23
23
years of professional experience
Work History
Property Manager
Airbnb
, Remote
01.2026 - Current
- Managed guest relations for 2 properties in Uruguay, addressing inquiries and coordinating support requests to enhance guest experience.
- Managed guest communications and responded to inquiries promptly.
- Coordinated with external cleaning, maintenance, and building staff to ensure timely completion of requests and follow-ups.
- Coordinated property maintenance and repairs with local service providers.
- Developed and implemented property listing strategies to attract guests.
Customer Support Agent
Alorica
Ciudad del Este, Paraguay
03.2026 - 07.2026
- Handled inbound and outbound Portuguese-language support (phone and chat) for an international account serving the Brazilian market.
- Achieved client-defined quality and productivity metrics consistently, contributing to overall customer satisfaction.
- Executed internal verification and confidentiality procedures to ensure secure handling of sensitive customer information.
B2B Support Agent
Xtendo
, Remote
07.2025 - 02.2026
- Provided chat-based B2B support for PedidosYa, serving restaurants and businesses across 17 Latin American countries.
- Logged and tracked cases in company's CRM, ensuring accurate documentation for follow-ups and case resolution.
- Coordinated internal communication and workflow documentation using Slack, Google Docs, and Google Sheets.
Booking Agent
Live Salesman
, Remote
07.2024 - 11.2024
- Managed inbound and outbound phone-based reservation requests for hotel chain in Mexico, ensuring clear communication in English for seamless operations.
- Coordinated booking schedules for clients across various entertainment events.
- Managed client communications to confirm details and resolve inquiries.
- Developed relationships with venues to secure optimal booking arrangements.
- Documented booking details and case notes in company's CRM while coordinating daily tasks using Google Teams and Google Sheets.
Administrative Assistant
Bonanza Cambios
Ciudad del Este, Paraguay
01.2004 - 12.2007
- Managed daily office operations and maintained efficient workflow.
- Organized and scheduled appointments for management and staff.
- Assisted in preparing reports and presentations for team meetings.
- Managed customer service tasks and confidential banking documentation, ensuring compliance with internal verification procedures.
Education
Business Administration -
Universidad Privada del Este
Ciudad Del Este, AP 02.2001 - 11.2002
Skills
- Call handling
- Tenant Documentation Management
- Data verification
- Multichannel Support (Phone/Chat)
- Productivity & Quality Metrics
- Calm communication
- Bilingual Communication
- Guest relations
- Property management
- Booking systems
- Customer management
- CRM documentation
- Language proficiency
- Problem solving
- Attention to detail
- Effective communication
- Building relationships
- Time management
- Lease Agreement Management
- Adaptable
Languages
- Spanish, Native
- Portuguese, Advanced
- English, Intermediate
- Guaraní, Basic
Languages
Spanish
First Language
Portuguese
Proficient
C2
English
Upper Intermediate
B2
Timeline
Customer Support Agent
Alorica
03.2026 - 07.2026
Property Manager
Airbnb
01.2026 - Current
B2B Support Agent
Xtendo
07.2025 - 02.2026
Booking Agent
Live Salesman
07.2024 - 11.2024
Administrative Assistant
Bonanza Cambios
01.2004 - 12.2007
Business Administration -
Universidad Privada del Este
02.2001 - 11.2002