Professional with 4 years of experience managing national and international accounts. In my previous jobs I managed large company accounts with the objective of knowing the customers needs and build loyalty. Additionally, I contributed with the necessary logistics to export products and and managed to contribute to the fulfillment of the business objectives. I also have the ability to prepare budgets and manage teams.
• Managed checking accounts for national and international clients
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Monitored balances, bank transactions and relevant documents to ensure accuracy collection and cash flow.
• Collaborated with internal and external teams for the
preparation of collection projection reports
• Created a positive experience by interacting with
clients, brokers or partners of insurance companies to
through punctuality and integrity.
• Documented all activity in the client file to guarantee the speed and quality of the response.
• Resolved product or service problems by clarifying customer complaint and recommending the best solution to solve the problem.
• Maintained a quality result by following the established procedures and doing recommendations for changes.
• Opened, canceled and updated policy information
client based on the requests received.
• Kept the user database updated and
your requirements.
• Coordinated the delivery of equipment and devices
technological to users.
• Participated in training staff in the use of
computer tools.
• Maintained user and material usage records.